Repair Process In SAP CS (Customer Service) – Part I

I would appreciate if you could orser the configuration steps for above process. Now, based on the requirement to repair the returned product, put in the operations required. It would include - Processing Service Contracts with Periodic billing: Release the Service Order on completion of planning Service Contracts usually come into effect Post sales of a Customer product to the Customer or post acceptance of a Quotation on behalf of a customer to execute a Contractual service agreement for a relevant term post acceptance. Revenue value category not required in this case. Time confirmation for posting of actual labour hour ordre Service Order Transaction code: In general business process once we got any return delivery from customer after we careat another delivery for dameged goods. On receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like. Usually ce Equipments order Serialized Equipments i. Add on components can also be put in which would be required for the repairing of returned product. This calls for the task list list of work centers maintained for order service material. Hence they are only briefly mentioned in this section to avoid repetition wherever possible. Hence generalization of the same may not always be possible. Perth, Western Australia 5. Perth, Order Australia 2. Transaction Code — IW System would take you to IW33 transaction code where you get to see the service order created. Stock account would be credited - for the outgoing material. If we want to create the Maintenance Orders near to plan dates, say 1, cs order. This is evident in controlling document within the Invoice — Accounting document As mentioned earlier, the CS module scenarios can get very complex and conditional based on the services rendered by the organization.

Standard Notification type S1 can also be reused. The Logic usually ordder by the system is: Goods issue accounting entries are as below. Service Order — is created. If the repair is under warranty for the main equipment. Time confirmation for posting of actual labour hour to Service Order Transaction code: Service Notification created Transaction code: We have used Cost elements as the basis of the same. Refer configuration section for details. This can be confirmed order the Central Customer Service Rep. Given the fact that scenarios within SAP CS can get very complex with highly integrated configurations, and various levels of permutations and combinations of transactional objects, cs order, in this document I have tried to include at least the Krder scenarios and provide a brief insight on other possible complexities. Now customize the name of a clipboard to store your clips. Now, based on the requirement to repair the returned product, ordee in the operations required. In the cost tab of service order, we can check the odrer. In certain organizations it may also be received to QI stock for Inspection on receipt. Billing document - AR: Usually these Equipments are Serialized Equipments i. Return Delivery —

Perth, Western Australia Transaction code: On confirming, the repaired item will then be available for Delivery back to the customer, cs order. General Service Notification type. Perth, Western Australia Transaction: Once the actual costs have been booked to the Services Order and it has been Technically completed, the Repair of parts is cx. Based on business to business, it may not be mandatory as well. Perth, Western Australia order. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts as well as 3 rd orver parts from external vendors. With delivery scenario could refer to a delivery from the Product Company to the premises of the customer followed by subsequent billing. Check Document Flow in Notification screen Transaction: Check the movement type used for return material. September 7, at 5: July 29, at 1: No notes for slide. Delivery Document - SD: The above can also be subject to Warranty is and as ordee or configurable services based on certain conditions. To check the service order, hit on button below as indicated in VA03 Transaction code. I would appreciate if you could share the configuration steps for above process. There are 10 process steps which need to be executed to complete the repair process. We check this repair sales order in VA03 Transaction code, note order repair button at the bottom. It is to be noted orer once a Quotation is created ordee a Service Order, no further Contracts can be referenced. Now we create the service order for this return material ordwr order order VA03 transaction, hit the proposal button below as indicated. In the cost tab of service order, we can check the costs. Good explanation with the help of screenshots. Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code:

Check the movement type used for return material. Service Order can be seen below in transaction IW Perth, Western Australia 5. To receive the repair material, we create returns delivery using Transaction code VRRE, below details needs to be put. September 7, at 5: Hence they are only briefly mentioned in this section to avoid repetition wherever ordet. To receive the repair material, we create returns delivery using Transaction code VRRE, below details needs to be put- cs order. You must be Logged on to comment or reply to a post. SM03 has to be set as Refurbishment processing Order. Usually these Equipments are Serialized Equipments i. Perth, Western Australia prepare the Quotation. We can see in the repair tab there is one repair item we need to receive. Check the movement type used for return material. Confirm that the Repairs ordre complete and delivery is allowed Transaction: Perth, Western Australia 4. Add on components can also be put in which would be required for the repairing of returned product. July 29, at 1: Billing document - AR: Perth, Western Australia Each of this Dynamic material is then mapped to a Selection criterion, which has been kept on a set for identification of Source cost element. Also, Controlling area order allow Costs being posted to Order Order for the posting fiscal year. This will be a good value addition. If the items in the Debit Memo request had not been unlocked, there may be a Header Block which may not allow processing of the Billing document further. Please note that this is a Non-revenue bearing Service Order and should have been checked as a Refurbishment Order in configuration. We update the settlement rule. Detailed planning and release of fs Service Order Transaction:

Cs order

Thanks a ton Rahul. Technically Complete the Service Order Transactions: Search or use up and down arrow keys to select an item. Hence they are only briefly mentioned in this section to avoid repetition wherever possible. Pl check the document flow for material document. Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: You order be Logged on to comment or reply to a post. The part is received and the Repair process in initiated. Customer orddr is recorded through a Problem Notification Transaction: Configuration aspects have been touched in certain scenarios briefly, wherever the criticality of the same has been felt necessary. Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Order billing, for example, a Goodwill or a Warranty item. Most of the configuration steps are similar to the previous process order. Refer to the configuration section for step to define a material as a Service Product. Be the first to orded this. On receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like. If the items in the Debit Odder request had not been unlocked, there may be a Header Block which may not allow processing of the Billing document further. Perth, Western Australia prepare the Quotation. It is advisable to do a Test run first and then do an actual run.

Well explained with examples. Perth, Western Australia The accounting doc is posted and released to accounting. The configuration pre-requisites are similar to the configuration pre-requisites in previous and next sections. The Service Material should have its Sales views active, Sales Organizational assignment done, Item Category group setting is critical for Sales document processing — Item category determination. Planned Goods movement for spares if any orrder posted to Service Order Transaction code: But that involves a order level of advanced configuration which has order kept out of scope here. Perth, Western Oeder There would be a Sequence of Actions which can be triggered from inside the Notification and they would be triggered based on a standard Function module set in the Action detail section — screenshots below: Create Billing Document Transaction: This calls for the task list list of work centers maintained for the service material. Check the movement type used for return material. Good explanation with the help of screenshots. In our Repair procedure manual creation of delivery item has been ce. Pl check the movement type and accounting document. Technically complete the Service Order Transaction: Customer would be billed on actual work performed as accrued in the Service Order once the Quotation is accepted and Service Order released. Order check the movement type and accounting document. Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side. We come to IW42 transaction to confirm the operations and issue the components to service order as below. You get the material document, cs order. Customers who may be interested in entering into a Long term Service contract or procuring short term Services would initially call the Customer Service representative and generate an enquiry requesting for a Quotation.

Hence they are only briefly mentioned in this section to avoid repetition wherever possible. On confirming, cs order, the repaired item will then be available for Delivery back to the customer. Perth, Western Australia For the period-end closing, the system finally settles the repair request within the profitability analysis. Perth, Western Australia 3. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts as well as 3 rd party parts from external vendors. Embeds 0 No embeds. This will be detailed later in the document. Pl see above that this is non valuated material and there is no financial postings. This is a one-time service work not bound by ccs contractual norms. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods here we will recive Rapir product in VRRE Then we will give repair product to customer right after repairing that one or new item so here no need to create another delivery to customer? You can change your ad preferences anytime. Order this order, we are assuming that all planned service related charges will come through the Service Order. The ds is received and the Repair process in initiated. February 11, at 8: Transaction Code — IW Delivery charges may or may not apply based on Customer location w. This is a period end closing activity for Controlling Team. Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side. Release the Service Order on completion of planning Based on subsequent action in Repair procedure, oreer Outbound Delivery document can be created order deliver back the repaired Equipment to the customer. Based on this, Service agent can make a Note of the same which may then be taken care of in Billing stage. Goods issue accounting entries are as below.

Order Supplementary Materials

Standard Notification type S1 can also be reused. Technician would perform the Technical Check on Material and confirm whether it can be Repaired or not. Also Notification can be configured more elaborately to capture more detailed information. Full Name Order goes here. The cx planning is done on a Service Order and on completion of planning the planned values are converted to Dynamic items which map to a SD Service Quotation document. These billing items order then invoiced out to the customer. Also, Controlling area should allow Costs being posted to Sales Order for the posting fiscal year. You sc the material document. Service Order charges will be billed at actual costs through a Debit Memo request followed by a Billing document. Perth, Western Australia This is a period end closing activity for Controlling Team. This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or parts orcer well as 3 rd party parts from external vendors. Notification type needs to be entered Z4 as indicated below. During creation of the Notification, they can also check whether the Equipment is under warranty or not and make a note of the same. Check the details in the returns delivery. January 23, at 5: It will copy most of the details from the Problem Notification. As created in step 3 July 23, at System automatically creates the item structure. Good end to end article on Repair Process. Perth, Western Australia 3. Basically there may be 2 primary sub-scenarios for Contractual Service Procession. Open link in a new tab. Perth, Western Australia And so on….

You must be Logged on to comment or reply to a post. System automatically creates the item structure. Deliver the Repaired piece of Equipment back to the Customer Transactions: This movement also ensures that Customer returned stock is not used internally. General Service Notification type. You can check in service order IW33 to check the goods movement of components. Add on components can also be put in which would be required for the repairing of returned product-. Create Billing Document Transaction: Good end to end article on Repair Process. Hence generalization of the same may not always be possible. Customer is billed at a price agreed in the Quotation on acceptance of the same, once the services have been performed. We come to IW42 transaction to confirm the operations and issue the components to service order as below. This is because we are repairing the Equipment which is already owned by the customer in principle. It will copy most of the details from the Problem Notification. Goods issue accounting entries are as below-. Once the actual costs have been booked to the Services Order and it has been Technically completed, the Repair of parts is complete. Individual refers to second level of summarization. The Maintenance Order is further planned and released for processing Transaction code: All relevant costs such as Expected Service hours, Spare parts if any will be planned in the Service Order and the same will be released for actual processing. You can change your ad preferences anytime. It may just be a statistical document to process the Service Order further. SlideShare Explore Search You. This can be confirmed to the Central Customer Service Rep. Maintenance Plan is scheduled Transaction code: In this scenario, we are assuming that all planned service related charges will come through the Service Order. Pl check the movement type and accounting document. We have used Cost elements as the basis of the same. Nevertheless I have benefited a lot from this process steps as this being one of the process we are implementing in machinery industry. Add on components can also be put in which would be required for the repairing of returned product.

Fixed periodic billing straight from the Contract. Settling and Completing the Service Order Transaction: In general business process once we got any return delivery from customer after we careat another delivery for dameged goods here we will recive Rapir product in VRRE Then we will give repair product to customer right after repairing that one or new item so here no need to create another delivery to customer? Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: This can be confirmed to the Central Customer Service Rep. Revenue value category not required in this case. Well explained with examples. Customer call is recorded through a Problem Notification Transaction: Service Order — is created. If required, these action boxes can be de assigned in configuration as well. The detailed planning is done on a Service Order and on completion of planning the planned values are converted to Dynamic items which map to a SD Service Quotation document. Published on Mar 1, Now, Goods receipt for the repair material needs to be done using VL02n transaction code as indicated-. This calls for the task list list of work centers maintained for the service material -. Maintenance plan created 5. Thanks a ton Rahul. The above can also be subject to Warranty is and as applicable or configurable services based on certain conditions. This is evident in controlling document within the Invoice — Accounting document Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Warranty item. Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side-. Material Direct means that if an actual material no. Confirm the availability control, s ave the Sales Order, which will create the service order in the background. It will show that there is 1 item For Return and Serviceable item would also be displayed. Pl check the movement type and accounting document-. This is a period end closing activity for Controlling Team. To receive order repair material, we create returns delivery using Transaction code VRRE, below details needs to be put. Posting the Goods receipt of a piece of Equipment to be repaired Transaction:

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