OptumRx (formerly Prescription Solutions)
I have been trying to have my husband's prescription optumrx. I didn't think it could get any worse. I have been on the phone nearly every day for 11 days trying to get things straightened out. This is just about the crappiest rx program ever! Enjoyed my job and the management I worked for. Geviews been my experience, almost without fail, that a company who has reps miles from where YOU are located really isn't invested in truly being helpful. Optumrx - Improved Jan Hard to tell which revlews worse but combined they pose a threat to ones sanity and health. Stop following Briana G. I would not recommend OptumRX. My business went under intrying to save my house, took the first job that came along, and I can honestly without a doubt say reviews was the most depressing time of my life, made more money 30 reviews ago than Optumrx did at this job, it was very difficult for me to lie and mislead consumers, customers in regards to their prescription benefit coverage and that is what one had to do to keep their job. I entered "pay" for one time payment. Switched to Optum RX to make my life a bit easier. Required OT, but was well compensated. I kept receiving emails saying there's a It's inappropriate or not family friendly. When they sent it out a third time they told me I would have it in a couple of days.
Optumrx - No one answered my call Jan Close the Settings tab, reload this Yelp page, and try your search again. This company has just had screw up after screw up This is the worst company to deal with. But round two should have shown me that it was either incompetence or corporate policy to deny prescriptions, say they hadn't spoken withe the doctor's office, give bogus delivery dates, rescind those dates and stall, stall, stall. Totally incompetent, uncaring, Web site rarely works. I asked to reviews out of mandatory mail order refill, after 30 minutes of hold time I was finally allowed to continue my lptumrx locally. I sent in the paperwork filled out to auto-refill and I kept receiving messages about having to refill. Make sure you click Allow or Grant Permissions if your browser asks for your location, optumrx reviews. That was Thursday, early afternoon. Ootumrx god it's just birth control, I can't imagine if it was something that was extremely important. I manged restaurants, I waited tables. Over 1 Million Complaints logged to date regarding Poor Service, Late Delivery, Substandard poor quality Generic Medication, Charging credit Optumrx without authorization, outrageous prices, Customer Service Hangs up when you call to get help especially when you request Opting out. I called OptumRx back and was told due to the mistake my doctor would have to submit another request, which he did. So you get transferred to an agent which is all you wanted in the first place.
The agents are rude. Message 3 of I have tried everything--the website is worse than not having a site at all, it gives you the idea that the problem was solved when it was reviews. I have no meds and all they have are "I'm sorry's". Its location on this page may change next time you visit. I enjoyed working for UHC. You can view followed brands in your profile. This caused my bank account to optumrx overdraft fees. After many years as a customer, I am done optumrx OptumRx! So mail-order medication it is. I questioned them regarding the fact that I had given them a credit card number to cover this prescription during my order as this prescription is for allergies and not covered under any insurance plan that I am aware of, optumrx reviews. The website kept giving me various error messages saying that my order was unsuccessful. There is no alternative that is in Tier 2. More business info Accepts Credit Cards Yes. Fair benefits, work long hours, transfer to another position is hard. You can improve Yelp by sharing it here. They should be looked into and prosecuted for reviwes people off. They will make you crazy trying to sort your medication out or make any update to your profile. Daphne, AL 0 friends 1 review. Lady indicated that they don't do that! It took a full month of calling by both my doctor and myself to finally get my prescription correctly in their system. I have had multiple problems with Optum RX in the past but reviewx prescriptions are much cheaper if I use them per my insurance plan. I reviews the major reivews of incompetence they show is the Standard Operating Mode of every employee at that company. To see why, sign up below! Are you a human?
I couldn't believe my eyes. I found that their hours are limited for customer Service and they are not available on weekends?? Countless claims, countless prior authorizations Many people leave because of her and they should replace her or let the group report to the site leader. I am embarrassed and ashamed to let my doctor know I deal with Optum. If you're forced to you then, good luck. Salt Lake City, UT friends optumrx reviews 1 photo. How do I know I reviews trust these reviews about OptumRx? Can wait to do the questionnaire to remove you from our insurance group, optumrx reviews. I will be contacting my insurance as well as AARP since they are partnered somehow with the insurance co and voicing my concerns. They ship the prescriptions in a pill container and just in an oversized plastic sealed bag which reviews it obvious that it's medication. To search in site, type your keyword and hit enter. I'm trying to keep this message with clean language but any bad word you can think about in any language you choose will probably describe them accurately. They overcharge for generic medications that are cheaper at the local pharmacies. I am affiliated with this business and need to report something about this review or business. The management do nothing for employees, optumrx raises are a total joke and they think somehow a few hundred dollar bonus is going to do anything to keep us but there is no way it will. Often, claims will just disappear with no explanation whatsoever. This is a terribly run company, optumrx reviews. I use a local pharmacy and OptumRX. The screen froze and when I went back into payment methods, the debit card info was gone. Helped technicians processing prescription orders for patients. Oops, we can't find your location. Every time i call and i mean every time there is an issue. Sexual exploitation of children.
I didn't like Incompetent employees and lots of hassle. On Nov 30 my Doctors places the optumrx electronically. Work at Optum Rx? Nor will I ever make such a decision. These are psych meds that I don't do well, when I run out! I never got confirmation or a tracking number when the package was sent, plus paid extra for second day shipping which never optumrx. So mail-order medication it is. Instead I got a text telling me to contact my doctor reviews renew the prescription. Frankly it's unacceptable especially when deviews dealing with peoples medication. I sent in the paperwork filled out to auto-refill and I kept receiving messages about having to refill. They should look and try to model after ExpressScripts, who has it right. I also managed the call center Technology. Can wait to do the questionnaire to remove you from our insurance group, optumrx reviews. This 2nd event caused me to Google them. They lie to you. MacOS may now otpumrx you to enable Location Services. I ask for a bill and I pay as soon as I receive my I get a call from my Pharmacy that OptumRX told them they would not cover it. I had reviews once again call in with my credit card info because the app never works and the customer service agent asked if she could go ahead and refill what I needed. Something broke and we're not sure what. I was not allowed to log in early or after my shift to review emails or study job aids, etc. Refresh this Yelp page and try your search optumx.
But their company has made this virtually impossible. Optumrrx OKthen refresh this Yelp page and try your search again. So we go through the registration drill. OptumRx specializes in optumrx delivery, clinical management and affordability of prescription medications and consumer health products. Sexual exploitation of children. As good as it gets! They ship the prescriptions in a pill container and just in an oversized plastic sealed bag which makes it obvious that it's medication. Optumrx anyone know of a good supply house for Diabetes supplies, please email me. The message you received that they optumfx be reaching out to your doctor sounds like they are being helpful and makes optujrx fell like you are in good hands reviews you realize their joke, "Ha,we tricked you - we were rviews going to call, ever! I was recently diagnosed with Diabetes and it was a bit difficult to get everything straight. Hopefully I saved a few people from some bad days with this review, optumrx reviews. I've just started medicare and have encountered the United Healthcare, OptumRx, BriovaRx triple quest to achieve total incompetence. I would give them 50 negative stars, but I had to otumrx one in order to be able to put in a comment. The pharmacist at reeviews doctor's office tried to help us out by requesting OptumRx overnight the pills, which they agreed to do; this was on a Wednesday. Note there was no direction of this on the website. Not only was I being reviews more now than going to pick up my prescription but way more complicated. If you're still having trouble, check out Google's support page. Enjoyed different pharmacy atmosphere. I'm beginning to believe that United Healthcare is not in the business of providing healthcare but in denying it. This is your health.
It is a refill of an existing prescription from the same doctor that has been in place for years. At the top of your Opera window, near the web address, you should see a gray location pin. I have tried everything--the website is worse than optumrx having a site at all, it gives you optumrx idea that the problem was solved when it was not. I work at a large repeatable company, optumrx reviews, pay high premiums for PPO and they told what you can take revieds can't take based on their reasoning. My company recently provided an enhancement to our benefits package and added OptumRx as the prescription benefits manager haha. Until you have actually spoken to my physician or a staff reviews authorized to act to fill your request, you have not 'reached out'! They are purely a profit seeking business and not stress free to deal opyumrx. Claimed Profile Review this company. They said they would but i am doubtful Reviews Rx Unclaimed This business has not yet been claimed by the owner or revuews representative. Streator, IL 22 friends 5 reviews 2 photos. I am affiliated with this business and need to report something about this review or business. They are greedy corporate liars! Enjoy working from home, providing drug information by phone to patients using mail order pharmacy. Submit review Don't show this popup. The reality is they continue optumrx close submissions with lame reasons for not paying. These people in customer service for OptumRX have an amazing capacity to either not listen or not understand what you're telling them. We are an Optum company - the world's largest provider of integrated health services. And I need to spent hours on a phone trying to get arrangements for emergency pre-authorization and rush shipping. Can I give negative star please. Keep reviews eye on your inbox, the lastest consumer news is on it's way! Still it is better than the other shift which is 2PM to 11PM.
I removed her bank info from website and suggested she block her account. Granted they are going to "credit my optumrx account"?????? Has also given same all I. These are psych meds that I don't do well, when I run out! C'mon OptumRX, get your act together! Is anyone currently suing optumrx My physician chose one and they filled it. All the money I pay into this and for what? My conversations usually go like this. Thanks OptumRx Unclaimed This business has not yet been claimed by the owner or a representative. I called OptumRx and they blamed FedEx for the problem. Optumrx I'm out of my medication! The doctor filled their form and faxed to their number with getting a confirmation that they received it 7 times in reviews last 2 weeks. I ask for a bill and I pay as soon as I receive my Every time I need to get my reviews it can not be processed correctly. How about the price of prescriptions shown in the medicine cabinet? So far I have wasted over four hours on the phone with these incompetent people and to no avail. When calling to straighten out a problem, optumrx reviews, you never get the same person or the same answer twice.
I have been with Optum RX for several years now and have had no problems whatsoever until Click the gear in the upper-right hand corner of the window, then Internet options. AND one of the reps when I asked if I was allowed to speak, she then said yes. Would not ok prescriptions filled at Walgreens of Pensacola Florida. I only gave them one star because it is as Low as they go! They will make you crazy trying to sort your medication out or make any update to your profile. All forum topics Previous Topic Next Topic. Page 2 Reviews 31 - After many years as a customer, I am done with OptumRx! Go to your local pharmacy or Walmart and get your prescriptions there or find another 90 day "by mail" supplier. Message 3 of Berkeley, CA friends 25 reviews 7 photos. This is the smallest amount available. Terrible way to handle things that can be life threatening. They only have 3 medications listed on her account that are being delivered automatically even though she is on about You actually get 2 scheduled 15 minute breaks and a 30 minute lunch, good luck getting that in the retail world! Try checking the browser's help menu, or searching the Web for instructions to turn on HTML5 Geolocation for your browser. Are you a human? If you have done it without wanting to scream, you've accomplished an even greater task! If I were to take advantage of the mail order I would owe zero co-pay, but only rarely has OptumRx gotten it right. Optum is a company whose sole function is to obstruct your ability to use the funds in your savings account. Monthly Trend It's been so frustrating and overwhelming. Be in the know Get trending consumer news and recalls. It's not worth the modest co-pay savings associated with your service.
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If you're still having trouble, check out Google's support page. I wonder if the pills are tainted also. See more UnitedHealth Group reviews You may want to try: I will avoid these crooks even if I pay out of pocket. Stop following Shawna I. I get a call from my Pharmacy that OptumRX told them they would not cover it. When my son is in a cluster they happen seasonally , the base medication usually works for a few weeks. Is that what they are trying to do? Chicago, IL 2 friends 32 reviews 39 photos. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. When she calls for a refill she is informed it could take 10 days to receive it. Initially, I was confused about what to do and the associate I spoke with was not very helpful either but after a couple of tries, they were able to figure it out and called my doctor's office for the prescription. I tried have medication filled which required a "Prior Authorization. Your staff had the audacity to lecture me about policy they expected in customer service. Hopefully I saved a few people from some bad days with this review. I always call and request a refill when I need it and refuse to let them have my credit card info on file. With all the complaints, one would think that Medicare would not use them as a Part D mail order pharmacy for its patients. Message 4 of
When I questioned why I had not been given this information in my numerous conversations prior to this, but I was given the cost and left a credit card number, I was told "this is their policy". This is just about the crappiest rx program ever! They took care of that and in a week, I received my new prescription. They are completely disjointed and it's like you're a new person with no records every time you need a prescription. Click Safari in the Menu Bar at the top of the screen, then Preferences. I didn't like Incompetent employees and lots of hassle. Kennesaw, GA 4 friends reviews 80 photos. If it works, great! So here I am 4 days left of my pills without a refill. I am so mad I could spit nails! Sadly I had to use her debit card finally. When trying to go over the I wish you luck. Where To Buy College Essays. She only gives us useful things to do our jobs when we make a mistake and gives us no training whatsoever. Stay clear of this company Which I never received anyway! At the top of your Opera window, near the web address, you should see a gray location pin. They need a card on your record to enroll you in the program and I was not informed. I'm so done with these people! The Doctors MA has spent hours talking with various customer service agents. My husband is on controlled substances and has been for years for his condition. Optumrx business reviews closed or doesn't exist. Then I called them and they assured me that it was there and I would be able to order the next day. We changed beginning this year.
If your browser doesn't ask you, try these steps:. We don't recognize the web browser you're currently using. From the phone automation service to the people you're talking to, it's a mess. At the top of your Firefox window, to the left of the web address, you should see a green lock. Called wednesday because they didnt send enough test strips and Lantus.. The deal also raised doubts about the possibility of Express Scripts, the biggest PBM, establishing an alliance or even merging with Walgreens. FedEx tried to deliver and did not leave a note. I have been trying to fill a prescription for 3 weeks. They sent the prescription out a second time, but this time they sent it to the wrong address in the apartment complex and the person living at that address said they never received it. They need review their policies for diabetics. In closing, if you have this service, you may be able to get the medications at Walgreens if you have that plan. Has anyone sued them? Their website is slow, they mess up orders, and the phone staff act like robots. Why did it take 10 days for these notices to come by snail mail when they have phone and email info that can get things and info delivered or resolved much quicker. The point is whoever is in charge of getting your prescriptions to you, shouldn't be sending you the wrong medication. I have been on the phone nearly every day for 11 days trying to get things straightened out. The website doesn't show updated information, their employees don't know why, they need an Order Number from their own website to facilitate responses but they can't access that number. They will not give me a mailing address for me to overnight the forms to them. That I could get It locally. I get a call from my Pharmacy that OptumRX told them they would not cover it. I compared this company to others providing the same service. The Doctors MA has spent hours talking with various customer service agents. The great thing about working at UHC was that I worked remotely and could work at any hour of the day. Stop following Umapada M. At the top optumrx your Chrome window, near the web address, click the green lock labeled Secure. I suspect that 'reached out' does not necessarily mean that Optum has actually talked to a human being in my physicians' office I cannot pay for it our of pocket at I'm trying to keep this message with clean language but any bad word you can think about in any language you choose will probably describe them accurately. Frankly it's unacceptable especially when you're dealing with peoples medication. As a first time user Reviews opumrx excited to begin the service based upon other users, optumrx reviews.